Know It And Do It

During a webinar I attended recently, the presenter said that none of his clients use performance reviews anymore because everyone wants feedback more quickly and more often. In other words, you can provide regular feedback … [Read more...] about You Can Have Regular Feedback and An Annual Performance Review

The other day a colleague, who works at a hospital, mentioned how impatient senior nurses were with recently hired nurses, who are just learning how to do things. It appears that the senior nurses don’t understand why it takes … [Read more...] about Have Realistic Expectations about Learning Speed

I was speaking to a colleague the other day. He said that the senior management at his company decided to include the company’s values in the next performance review.  The values had been introduced three years before. But except … [Read more...] about Are You Sort of Excellent?

Last week I was at a dinner and a friend asked me about what I’ve been working on. I told her I’ve been doing some work focused on developing people. She immediately said she and her employees had no problems with … [Read more...] about Don’t Fool Yourself

If you’ve worked in the training and development field for any length of time, you undoubtedly will have heard some version of the story of Susie or Steve. Susie/Steve was very good at designing and delivering training … [Read more...] about The Case of the Trainer Who Trained a Training Program

Who is accountable for ensuring that employees apply what they learned in a workshop or class or similar event back on the job? This is called training transfer or transfer of learning. If you're not in the training and … [Read more...] about Who’s Accountable for Learning?